Knowledge base
Reviewed guidance is labelled by risk. High-risk instructions should be handled by appropriately verified technicians.
Medium risk
No fibre internet: first checks
Check power, ONT lights, router WAN status and known provider incidents before requesting a call-out.
Fibre and ISP · Reviewed 20 Jul 2026Low riskWeak Wi-Fi signal checklist
Simple checks for placement, interference, bands and device-specific connection problems.
Wi-Fi and Routers · Reviewed 20 Jul 2026High riskRouter password handling
Never paste Wi-Fi, router, recovery or administrator passwords into ordinary ticket notes.
Security · Reviewed 20 Jul 2026