No fibre internet: first checks
Check power, ONT lights, router WAN status and known provider incidents before requesting a call-out.
1. Confirm that the ONT and router have power.
2. Observe the labelled lights without unplugging fibre connectors.
3. If LOS is red, check the public fault map and provider notices.
4. Test another device.
5. Do not open provider cabinets or attempt fibre splicing.
6. Log a ticket when the issue remains unresolved.
2. Observe the labelled lights without unplugging fibre connectors.
3. If LOS is red, check the public fault map and provider notices.
4. Test another device.
5. Do not open provider cabinets or attempt fibre splicing.
6. Log a ticket when the issue remains unresolved.