Weak Wi-Fi signal checklist
Simple checks for placement, interference, bands and device-specific connection problems.
1. Test close to the router.
2. Move the router into an open, central position.
3. Test both 2.4 GHz and 5 GHz where available.
4. Restart customer-owned equipment safely.
5. Check whether one or all devices are affected.
6. Request a coverage survey if dead zones remain.
2. Move the router into an open, central position.
3. Test both 2.4 GHz and 5 GHz where available.
4. Restart customer-owned equipment safely.
5. Check whether one or all devices are affected.
6. Request a coverage survey if dead zones remain.